Genesys Cloud Architecture

The platform works with t servers sip server or interaction server quite similarly to the way urs previously worked with these components.

Genesys cloud architecture.

The newly containerised architecture of genesys engage built using open standards enables genesys engage customers to select private or public cloud on premises or hybrid deployments with genesys cloud or third party providers. Architect helps administrators and flow authors build call flows that answer a call automatically present the caller with menu choices and then route the call according to the caller s choice. All pacing nodes are interconnected and they self determine which is the master pacing node based on an internal election algorithm. Genesys has announced native multi cloud architecture for contact centres.

Its cloud native architecture delivers the developments in cloud technologies continuously deployed. In this architecture requests from these services go to ors and utilize urs services for routing. You get immediate access to advancements in key areas of innovation as they happen. The options presented to your customers might change based on changes to your business.

Key industry certifications for regulatory compliance mean you can trust that customer and business data remains private no matter your industry or location. Genesys cloud provides rapid deployment industry leading reliability and unlimited scalability to connect customers and employees in new more efficient ways. Genesys cloud is designed to help you manage change in a secure reliable and scalable way. The genesys cloud solution meets and exceeds modern security standards with external penetration testing attack defense automation and tls and aes 256 encryption.

The orchestration platform consists of ors and universal routing server urs. Under normal conditions there is only one master pacing node that provides pacing target information to genesys predictive engagement. Genesys engage cloud contact center availability guide highly technical information to assist it system and network administrators of cloud based contact centers in planning connectivity and access to genesys engage cloud for on site and off site personnel. Genesys cloud by genesys is a cloud collaboration communications and customer engagement platform that takes full advantage of the distributed nature of the cloud.

Miratech helps you evaluate your growth rate and limit and expand your service areas to ensure the highest availability for your genesys platform. With new levels of flexibility agility and choice it s now simpler for organisations to build a rich multi vendor ecosystem and tailor their. Multiple actively running pacing nodes can belong to the same pacing cluster.